Rang O Riwaaj
Return Policy
Please read our return requirements carefully before submitting a return request.
At Rang O Riwaaj, we carefully inspect and pack every order before dispatch. To protect both our customers and our store, all return requests are subject to the following requirements.
Important
A return request will only be considered if the customer has recorded a complete, unedited unboxing video of the parcel and submits the return request within 24 hours of receiving the parcel.
Unboxing Video Is Mandatory
A return claim will only be accepted if the customer has recorded a complete unboxing video while opening the parcel.
Unboxing Video Requirements
To be eligible for a return, the unboxing video must meet all of the following requirements:
- Recording must start before opening the parcel.
- The Dispatch Slip must be clearly visible and prominent in the video.
- The parcel packaging and its condition must be clearly visible.
- The complete parcel-opening process must be recorded continuously.
- The video must not be cut, edited, paused, trimmed or manipulated in any way.
- The video must clearly show the parcel from the beginning of the unboxing until the product is fully removed.
Return Within 24 Hours
If there is a valid issue with your order, you must submit your return request within 24 hours of receiving the parcel.
24-Hour Return Window
Return requests submitted after 24 hours of parcel delivery will not be accepted.
Valid Return Reasons
A return claim may be considered in the following situations:
- Wrong product received.
- Product received in a damaged condition.
- Product received with a manufacturing or product defect.
- Any item missing from the order.
A complete unboxing video is required with every return claim.
Return Verification
Once we receive your return request, our team will review the provided information before approving or rejecting the claim.
Claims Without Unboxing Video
Return claims submitted without a complete and unedited unboxing video showing the Dispatch Slip prominently will not be entertained.
Need Help?
If you believe you have received a wrong, damaged or defective product, please contact our customer support team within 24 hours of receiving your parcel and provide your complete unboxing video.
Contact UsPlease record before you open.
A complete, continuous and unedited unboxing video with the Dispatch Slip clearly visible is essential for any return claim.